FAQs

  • How can I modify membership information or change password?

    You may modify basic membership information and change password in the membership area.

  • What should I do if I forgot my password?

    Click on “Forgot password” on the member login page.

  • Could I learn more about the content and format of the after-hours trading information file?

    Sample files and file formats are available in the sample file download area on the single product page.

  • When can I start downloading information after subscription?

    After you have completed the payment, you may download the product you subscribed to after the receipt of the payment is confirmed.

  • Is it possible to unsubscribe to a file I subscribed to?

    After logging in, you may see the file you subscribed to in the subscription management area and click on “Cancel subscription.”

  • How can I subscribe to information not on the product list provided by the online information store?

    You may apply for customized services in the customized service area. After you have filed an application, an evaluation will be made based on your needs.

  • What is the difference between internal use and external use?

    Internal use: It is used by internal personnel of a company. 
    External use: It is provided to third parties other than the insiders of a company.

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